PENGARUH MUTU LAYANAN SARANA DAN PRASARANA TERHADAP KEPUASAN MAHASISWA DI FAKULTAS PENDIDIKAN TEKNOLOGI DAN KEJURUAN UNIVERSITAS PENDIDIKAN INDONESIA

Abstract

The research titled “ The Effect Quality of Service Infrastructures to the satisfaction of
students in the Faculty of Technology and Vocational Education University of
Indonesia”. Issues addressed in this study is about how satisfied students are influenced
by the quality of the service facilities and infrastructure. Generally, this study aims to find
out the true picture regarding the quality of infrastructure services to the satisfaction of
students in FPTK UPI. The method used in this research is descriptive method with
quantitative approach. The technique of collecting data using questionnaires that were
distributed to 96 students as the study sample. The result of the calculation using the
general trend show that student satisfaction in the high category with an average score
of 3.43 and quality of services in environmental infrastructure FPTK UPI included in the
high category with an average score of 3.51. The correlation analysis using Pearson
Product Moment, the correlation coefficient between variables X and Y is equal to 0.786
which shows that the correlation between the two variables are at high-level relations.
The results of the significance test that is 12,320>1,661, it means that the correlation
coefficient between variables X and Y are significant with linear regression analysis
equation that is :
Ŷ = 9,661 + 0,806 X, this means that any change in one unit variable X will be followed
by a change of variable Y for 0,806. It is concluded that there is a positive and significant
relationship of Quality of Service Infrastructures on Student Satisfaction in FPTK UPI.
The need to improve on the quality of service that is the responsiveness of the service
while in terms of student satisfaction is the fulfillment of infrastructure for student
activities.