PENGARUH KUALITAS JASA PENDIDIKAN TERHADAP KEPUASAN MAHASISWA DI UNIVERSITAS PENDIDKAN INDONESIA

Abstract

This study entitled "Effect of Service Quality Education Student Satisfaction at
the university education of Indonesia ". The problem that the writer suggested in
this study is the student satisfaction about the quality of education services in
university education of Indonesia. In general, this study aims to determine the
effect of the quality of educational services to the student satisfaction at the
university education of Indonesia. The method used in this research is descriptive
with quantitative approach. Data collection techniques using a questionnaire that
is through online by using google form and a questionnaire to the respondent
directly spread through print out the questionnaire, the number of questionnaires
that are spread as much as 99. The result of the calculation Weight Mean Score
(WMS), showed that the quality of educational services included in the high
category with a score of 3.69 and student satisfaction with a score of 3.68,
including the high category. Analysis of the correlation between the quality of
educational services to the student satisfaction has a strong relationship with a
correlation coefficient of 0.724. The regression equation of these two variables,
namely Y = 10 175 + 0.820X, this means every one-unit change in the quality of
education services will provide updates to the satisfaction of the students of
0,820. The results of significance test using t-test, namely t hitung (10,350)>
t_tabel (1.984) means that there is a significant relationship between the
variables X and Y, then the coefficient of determination test results showed that
the degree of connectedness between the quality of educational services to the
student satisfaction affects 52.5 % while the remaining 47.5% influenced by other
factors not examined. It is concluded that there is a positive and significant
relationship between the quality of education services to the satisfaction of
students in university education Indonesia.