PENGARUH KOMITMEN PEGAWAI SEKOLAH TERHADAP EFEKTIVITAS IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DI SMKN SE-KOTA CIMAHI

Abstract

Total Quality Management (TQM) is trying improvement and increasement the quality
continously all persons. TQM is a inovation in managing a education which make focus in improving
and increasing the quality continously which oriented to customer’satisfaction. Standard of Education
and The Quality Management System ISO 9001:2008 in The Vacational School is a role and quality
giudance contain minimun criteria and achievement the quality which must be finished school in
operating one of education.both of them must finish consistently in order to purpose school can
achieve, namely involving and enableness all school society.that thing,the observer is imterested to
indentify about “Comitment Of School Society About Implementation Effectivity Total Quality
Management In SMKN In Cimahi”.
The purpose of obserment id is to know commitment of school society about organisation,to
know implementatiom effectivity TQM and to know school society about implementation Effectivity
TQM. The method that is used in the observement is the method quantative, that is located in SMKN
CIMAHI, by using technic sample random sampling in sample taking. A informant as data source and
tecnic data collecting that is used questionnaire and interview. And the usage programme SPSS
version 21.0 and Microsoft Excel in data processing.
According data processing result Weight Mean Score (WMS) find observernent in school
society in SMKN CIMAHI in the position EXCELLENT in getting score 4,13 where SMKN 1 Has
low score 4,08 and HIGH score SMKN 2 4,37 meanwhile SMKN 3 is 4,31 and the next about
implementation Effectivity TQM in School Cimahi has WELL generally in rate score 3,97 which
SMKN 1 (4,00) has high score from SMKN 2 (3,97) SMKN 3 (3,91) have low score among the other
school. Meanwhile finding from normality test result that variable data X and Y distribute Normal,
data processing and data analysis use parametic statistic technic. From variable corelation coefision
test X and Y is gotten 0,710 and test result Signification is gotten value t-hitung 12,488 and t-tabel 1,804
and coefision test result detemination is getting 50,5% it means commitment of school society inflence
strongly 50,5% and signification about effectivity implementatiom TQM in SMKN CIMAHI. 49,5% is
influenced other factor is included he obcerverment. The conclusion that a need consistent teachers
and administration staff as school society to commite about organisation through obedience about
quality operate the job according the quality guidance.